Parent Partnership is now the Information, Advice and Support Service

Information Advice and Support Service

The Southampton Parent Partnership Service has recently changed its name and expanded the service that it can offer. We are now known as the ‘Information, Advice and Support (IAS) Service’. Our name change and the extended services we are now offering is because of the national changes to Special Educational Needs and Disabilities. We are a free, impartial and confidential service.

Who do we provide advice to?

We provide advice to children/young people with special educational needs (SEN) or disabilities and their parents/carers. Our service is for people who live in Southampton- if you live outside of Southampton you should contact your local IAS Service. If you are not sure who your local IAS Service is then contact the IASS Network by clicking here.

What do we provide advice about?

We provide a broad range of factual and impartial information about SEN and disability including:

  • local policy and practice
  • the Local Offer
  • personalisation and Personal Budgets
  • law on SEN and disability, health and social care, through suitably independently trained staff
  • advice for children, young people and parents on gathering, understanding and interpreting information and applying it to their own situation
  • information on the local authority’s processes for resolving disagreements, its complaints procedures and means of redress
  • individual casework, representation and support in preparing for and attending meetings
  • help in filling in forms and writing letters/reports
  • support on exclusions
  • support in resolving disagreements, including mediation and tribunals
  • signposting to local or national sources of advice, information and support
  • links to local parent support groups and forums

Local authorities must arrange for children with SEN or disabilities for whom they are responsible, and their parents, and young people with SEN or disabilities for whom they are responsible, to be provided with information and advice about matters relating to their SEN or disabilities, including matters relating to health and social care.
SEND Code of Practice 2014, DfE

The contact details for our service are still the same- you can call 023 8055 7607 or email

For more information about the Southampton IAS Service click here.