Other Useful Contacts


Royal Mencap

Royal Mencap

Works with people with a learning disability to change laws and services, challenge prejudice and directly support thousands of people to live their lives as they choose.

Web: mencap.org.uk

Mencap Local Groups

Local Mencap

Support people with a learning disability and their families and carers in local communities across England, Wales and Northern Ireland.
Each Mencap local group is different and their services can include anything from providing advice and information for family carers, running supported living services or organising social events.

Although they share the Mencap name and values, Mencap local groups are separate, independent charities. This means that they have their own trustee board and are responsible for their own funding.

Web: mencap.org.uk/local-groups

Mencap Direct

Mencap Direct

The easiest way for you to access advice and information about learning disability and find the right support and Mencap services in different areas of the country

Tel: 0808 808 1111, from 9am to 5pm, Monday to Friday
Email: help@mencap.org.uk
Web: mencap.org.uk/mencapdirect

Carers In Southampton


Carers in Southampton is a service for anyone who gives up their time, to look after a family member, a friend, or a neighbour who needs additional support

Meon House
Rear of 189 Portswood Road
SO17 2NF

Tel: 023 8058 2387
Email: enquiries@carersinsouthampton.co.uk
Web: carersinsouthampton.co.uk

Rose Road Association


The Association provides a range of services for young disabled people aged 0 – 25, their parents, families and carers.

Rose Road Association
Bradbury Centre
300 Aldermoor Road
SO16 5NA

Tel: 023 8072 1234
Email: askus@roseroad.org.uk
Web: roseroad.org.uk/

Southampton Voluntary Services


The umbrella body for local voluntary and community groups working in Southampton providing a wide range of services including specialist support, advice and training to its membership. SVS also provides and promotes information to individuals and organisations on volunteering in the city.

Voluntary Action Centre
Kingsland Square
St Mary Street
SO14 1NW

Tel: 023 8022 8291
Fax: 023 8022 2929
Email: information@southamptonvs.org.uk
Web: southamptonvs.org.uk

Choices Advocacy

Choices Advocacy

A local charity providing independent advocacy and person centred planning for people living in Hampshire, Southampton and Portsmouth.

Croxley House
63 Millbrook Road East
SO15 1HN

Tel: 023 8078 3715
Fax: 023 8033 7736
Email: admin@choices-advocacy.org.uk
Web: choices-advocacy.org.uk

Advocacy South

Choices Advocacy is working in partnership with Solent Mind as Advocacy South to deliver all advocacy services in Southampton.

Web: choicesadvocacy.org.uk/advocacysouthamptoncity

Direct Payments

Direct payments are available to anyone who is eligible for help from social care. They allow you or the person you care for to receive money to buy services or equipment to meet eligible needs, instead of the council arranging this.

A social worker or care manager will be able to provide further information on Direct Payments when they assess your/your relative’s needs.

Direct Payments are tax free and will not affect any benefits you may be receiving.

More information about Direct Payments is available on the Southampton Information Directory: southampton.gov.uk/health-social-care/direct-payments



Provides Direct Payments Support to disabled people in Southampton.

www.directpaymentssouthampton.info has all the relevant information and factsheets to enable a disabled person to manage their Direct Payments successfully.

Unity 12
9-19 Rose Road
Southampton, SO14 6TE

Tel: 023 8033 0982
Web: spectrumcil.co.uk




Supports children and young people and their families who have a Southampton address with a significant level of need.

Civic Centre North Block
SO14 7LY

Tel: 023 8091 5702

Buzz Network

Buzz Network

The Buzz Network is a group for Southampton Parents/Carers of Children and young people with a disability or additional needs.  It is funded by Southampton City Council who work closely with the Southampton Parent Carer Forum to ensure it is meeting the needs of families.

Contact: Beth Carter

Tel: 23 8083 3881 (Monday – Wednesday 9am-3pm, Thursday 9am-2pm
E Mail: buzz.network@southampton.gov.uk

Web: Southampton Directory – Buzz Network

Southampton Parent Carer Forum

A group of parents/carers, the Forum provides a single voice for all Southampton Families that have a child/young person with SEND from 0-25 years.

Tel: 07410 411344
E-mail: Sotonpcf@roseroad.org.uk
Web: sotonpcf.org.uk


The Preparing For Adulthood Programme (PfA)


Funded by the Department for Education as part of the delivery support for the SEN and disability reforms.

Web: preparingforadulthood.org.uk/

Learning Disability Team


Long Term Team 2
Southampton City Council
Herbert Collins House
5 Northleigh Corner
Wide Lane
SO18 2HR

Tel: 02380 833755

Single Point Of Access Team


Southampton Social Services
Herbert Collins House
5 Northleigh Corner
Wide Lane
SO18 2HR

Tel: 023 8083 3003
Email: adult.contact.team@southampton.gov.uk

Southampton Community Learning Disability Team


Working with adults who live in Southampton who have learning disabilities.

A team of Health and Adult Social Care professionals with different specialist skills, including nurses, psychiatrists, occupational therapists, social workers, care managers, physiotherapists, speech and language therapists, psychologists and an art therapist. There is also an Intensive Support Team who can help with complex needs.

Thomas Lewis House
236 Empress Road
Southampton SO14 0JY

Office hours are Monday – Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm

Tel: 023 8029 4420

Better Care Southampton

Better Care Southampton

Southampton City Council and Southampton City Clinical Commissioning Group (CCG) want to improve the health and wellbeing of people in our city. To achieve this, the two organisations, along with community and voluntary organisations and other partners are working on a programme to join up your care called Better Care Southampton.

Further information can be found at: southamptoncityccg.nhs.uk/better-care-southampton

Southampton City Clinical Commissioning Group (CCG)

Better Care Southampton

Responsible for commissioning (planning and buying) a wide range of local health services for people living in the city of Southampton.

Tel: 02380 296066
Email: SOCCG.patientexperienceservice@nhs.net

For comments or complaints about a service that Southampton City CCG commissions, contact the Patient Experience Service (PES) using the below details:

Southampton City Clinical Commissioning Group
Trust Headquarters
Oakley Road
SO16 4GX

Tel: 023 8029 6904
Email: info@southamptoncityccg.nhs.uk

If you have a complaint about GPs, dentists, orthodontists, pharmacists and opticians or any service provided by Specialised Commissioning, these should be sent directly to the service provider or to NHS England.

NHS England Contact Details

NHS England, PO Box 16738, Redditch, B97 9PT

Tel: 0300 3112233
Email: england.contactus@nhs.net

Shared Lives

Shared Lives

Shared Lives is a scheme run by Southampton City Council where individuals and families provide care in their home for up to three people with disabilities, aged over 18. Care is offered to individuals who will benefit from living in the community or in a family home.

Tel: 023 8083 3003
Email: adult.contact.team@southampton.gov.uk
Web: Shared Lives on the Southampton Information Directory



Southampton Information Directory

Information and support for adults and those caring for them.

Web: sid.southampton.gov.uk/southampton/directory

Southampton Local Offer

Information and support for children and young people with special educational needs and disability aged 0-25.

Web: sid.southampton.gov.uk/southampton/directory/localoffer